Shipping Policy

SHIPPING POLICY

By placing an order through DragonFinity you agree to the terms below. These are provided to ensure that both parties are aware of and agree to this arrangement to protect each other and to set expectations on our service.

  1. General

Subject to stock availability, we endeavour to maintain an accurate inventory count but from time to time there may be a stock discrepancy and we may not be able to fulfil all items at the time of your purchase. In this case we will contact you to see if you would prefer to wait for the out of stock item to be restocked or if you would prefer a voucher.

  1. Shipping costs

Delivery is free, except in exceptional cases such as delivery abroad or in the French overseas departments and territories. If this is the case, send us an email to contact@dragonfinity.com!

  1. Returns

The return conditions are available on the Return and Refund Policy page, the link to which you will find at the bottom of the page.

  1. Delivery conditions

Generally, orders shipped internationally can be in transit for 14 days. However, this period can exceptionally be longer (up to twenty days). This varies greatly depending on the type of delivery selected and the supplier linked to the items contained in the order you have made.

Shipping time

Orders are generally processed within 2 business days of the order being paid. In fact, we allow 24 hours for the delivery address to be changed.

Our teams contact item storage locations Monday through Friday during normal business hours, excluding national holidays, at which time shipping will not be activated at storage locations.

When you place an order with DragonFinity, the maximum shipping time is 5 business days. Orders are often shipped before 5 business days. However, delivery can take up to 2-4 weeks.

It is important to note the difference between shipping and delivery. Delivery is the act of transporting items and ensuring their delivery to a destination address. While shipping is the act of sending off items from an order.

For this reason, exceptionally, the delivery time can be up to 5 weeks (2 working days for order processing, 5 working days for shipping and 4 weeks for delivery).

These are exceptional total delays but DragonFinity wants to communicate this to you in order to avoid any source of inconvenience. That said, once this delivery time has passed, i.e. 5 weeks, we want to keep you satisfied.

For this, we will offer you solutions such as returning your order at our expense or creating a gift voucher whose value will be higher than the amount of your initial order. This almost never happens but DragonFinity is starting to be a victim of its success and we prefer to anticipate this kind of situation and let you know what the policy is in terms of customer service.

Therefore, if you received your order confirmation email 5 weeks or more ago, please either reply to your order confirmation email or email us at contact@dragonfinity.com .

And so that your email is processed as quickly as possible, we advise you to put the following information in your email:

- Your order number

- The email address used when placing your order

- Name

- First name

- Contents of your order (even approximate)

- Date of your order

If you send us an email at contact@dragonfinity.com , we also advise you to put “Delivery time - Your order number” as the subject of the email.

Example: “Delivery time - 125698”

DragonFinity's dedicated customer service team will respond to you within 24 business hours via email to address your issue.

4.4 Change of delivery address

For shipping address change requests, we are able to change the address at any time before the order is dispatched.

4.5 Shipping by PO Box

DragonFinity will only ship to PO Box addresses using postal services. We are unable to offer mail services to these locations at this time.

4.6 Shipping to Military Addresses

We are able to ship to military addresses through USPS. However, we are unable to offer this service using courier services.

4.7 Out of stock items

If an item is out of stock, we will contact you to see if you would prefer to wait for the out of stock item to be restocked or if you would prefer a voucher. This voucher will have a value greater than the amount of your original order.

4.8 Exceeding the delivery time

If the delivery time has exceeded the expected time, please contact us at the email address contact@dragonfinity.com so that we can process your request.

  1. Notification Tracking

Upon shipment, you will receive a tracking link from which they can track the progress of their shipment based on the latest updates made available by the shipping service provider.

  1. Packages damaged in transit

If you notice that a package is damaged in transit, please, if possible, reject the receipt of the delivery and contact our customer service. If the package was delivered without you being present, please contact DragonFinity's dedicated customer service members at the email address contact@dragonfinity.com .

  1. Duties and taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as it appears on DragonFinity when you place your order.

7.2 Import duties and taxes

Import duties and taxes for international shipments may be payable upon arrival in the destination country. This varies by country, and DragonFinity encourages you to be aware of these potential costs before placing an order with us. If you refuse to pay the duties and taxes upon arrival at your destination country, the goods will be returned to DragonFinity at the customer's expense, and the customer will receive a refund of the value of the goods paid, less the cost of return postage. The cost of the original postage will not be refunded.

  1. Cancellations

If you change your mind before you receive your order on DragonFinity, we can accept cancellations at any time before the order is shipped. If an order has already been shipped, please refer to our refund policy at the bottom of the page.

  1. Insurance

Packages are insured against damage and loss up to the value declared by the carrier. Loss is recorded in the event that the postal service confirms the loss. A delivery confirmed by the postal services will be considered valid. Indeed, DragonFinity has experienced too many cases of unfortunately dishonest customers announcing that they have not been delivered only to base ourselves solely on the customer's comments. However, DragonFinity will do its utmost to satisfy you by returning the items in your order at its expense or offering you a gift voucher whose value will be greater than the amount of your initial order.

9.1 Process for packages damaged in transit

We will issue a refund or replacement in accordance with the Return and Refund Policy, which you will find linked to at the bottom of the page.

9.2 Process for packages lost in transit

In the event that the postal service confirms a loss in transit DragonFinity will do its utmost to satisfy you by returning the items in your order at its own expense or offering you a gift voucher whose value will be greater than the amount of your initial order.

  1. Customer Service

For all customer service inquiries, please email contact@dragonfinity.com .